FAQ
Terms And Conditions
Following registration, an email verification will be sent confirming payment and registration. Students will be asked to sign a risk assessment and liability waiver before attending any forest tours. 2-4 days in advance of forest walks, students will receive an email with information about location and recommendations on what to bring with them.
Shaggy Jack Acknowledgement of Risk and Liability Waivers
Transportation: Students are responsible for providing their own transportation to and from class locations, which may include travel to sites along forestry service roads. People travelling to the Sunshine Coast via BC Ferries should schedule their trips to allow ample time to make it to class locations on time; locations are in the Gibsons-Roberts Creek area and are typically 5-20 minutes from the Langdale Ferry Terminal.
Cancellations: We require 96 hours notice of any cancellations in order to receive a full refund; postponements and rescheduling are permissible. Live, in-person indoor classes may be switched to Zoom classes by Shaggy Jack on short notice, particularly if there are Public Health Orders that restrict indoor gatherings.
Conduct: Abusive, aggressive or harassing behaviours towards staff or students will not be tolerated, and anyone engaging in such activities may be asked to leave the class and will not be eligible for refunds.
Please note: the class contains safety information and must be completed before we take you out into the forest.
Shipping Policy
1. Processing Time: Orders are typically processed within 1-3 business days after payment confirmation, excluding weekends and holidays. We make every effort to ship orders as quickly as possible.
2. Shipping Methods: We ship all of our packages with Canada Post. During the checkout process, you will be presented with the available shipping options for your location. The shipping methods may include standard shipping, express shipping, or any other relevant options.
3. Shipping Destinations: We currently ship to customers within Canada. If your location is not listed, please contact our customer support, and we will do our best to assist you.
4. Shipping Costs: Shipping costs are calculated based on the weight, dimensions, destination, and shipping method chosen during checkout. The total shipping cost will be displayed before you finalize your order. Any applicable taxes, customs duties, or other fees may be added to the shipping cost.
5. Order Tracking: Once your order has been shipped, you will receive a confirmation email containing a tracking number and instructions on how to track your package. You can also track your order using the Shop feature at checkout.
6. Delivery Time: Delivery times may vary depending on the shipping method selected and the destination of your order. Estimated delivery times will be provided during the checkout process. Please note that these are estimates and not guaranteed delivery dates. Delays may occur due to unforeseen circumstances such as weather conditions, customs procedures, or other factors beyond our control.
7. Order Status and Updates: You can check the status of your order by using the Canada's Post app or website. We will not provide updates via email regarding the progress of your order, including any significant delays or issues that may arise.
8. Shipping Restrictions: Certain products may be subject to specific shipping restrictions or regulations imposed by local authorities or carriers. It is your responsibility to ensure that the ordered products comply with any applicable restrictions. If your order cannot be shipped due to legal or logistical reasons, we will notify you promptly and provide a refund if necessary.
9. Lost or Damaged Packages: While we take great care in packaging and handling your order, we cannot be held responsible for lost, stolen, or damaged packages during transit. However, we will do our best to replace the package on a circumstantial basis. If your package is lost or damaged, please contact us immediately, and we will assist you in filing a claim with the shipping carrier. Please retain all packaging materials and documentation as they may be required for the claim process.
10. Returns and Exchanges: We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we accept returns and exchanges within 14 days from the date of delivery. Please review the following guidelines:
- To be eligible for a return/exchange, the item must be unused, in its original packaging, and in the same condition as when you received it.
- Some items are non-returnable and non-exchangeable. These include, but are not limited to, opened products, especially supplements or other health products. Due to safety and health regulations, we cannot accept returns or exchanges on these items. Please ensure that you carefully review the product details and make your selections accordingly.
- To initiate a return or exchange, please contact our customer support team through our online chat or by filling out our contact form, and include the details of your order. Our team will guide you through the process and provide instructions for returning the item(s).
- Please note that return shipping costs are the responsibility of the customer, unless the return/exchange is due to an error on our part or a defective product.
- Once we receive the returned item(s), we will inspect them to ensure they meet the return/exchange criteria. If approved, we will process the refund or exchange accordingly. Refunds will be issued to the original payment method used during the purchase.
11. Contact Information: If you have any questions or concerns about our shipping policy or need assistance with your order, please contact our customer support team at info@shaggyjack.com